Question 1

Where do you ship to?

Accepted Answer

We ship to anywhere in Canada.

Question 2

How long will it take to receive my order?

Accepted Answer

Since we carry a variety of products, we do not always have them ready to ship. Most of the products are made to order. It will take around 2-5 business days to ship.
 
You will receive an email with your tracking number once it has been shipped out. Canada shipping times are from 1-2 weeks.

Question 3

What are the shipping rates?

Accepted Answer

We offer a flat shipping rate of $11.99 to anywhere in Canada.

Question 4

Is there an option for local pick up?

Accepted Answer

We are located outside Vancouver (Port Moody). If you would like to pick up, there is a pick up option available when checking out.

Question 5

Do you deliver?

Accepted Answer

Yes, we do! We deliver in the metro Vancouver area every Friday for $8.00. If you place your order until Tuesday, it will be delivered in the same week. If after Tuesday, it will be delivered on the Friday of the following week. If you wish to have your order delivered, please choose the delivery option when checking out.

Question 6

If I have a question about my order, who should I contact?"

Accepted Answer

Please contact us at contact@freshandcozy.com (mailto:contact@freshandcozy.com)at anytime.

FAQ

FAQ